Accredo Two-Step Verification

Two-step verification keeps your profile safe by adding more security to protect personal and health-related data from unauthorized access. When you log in to your profile, you’ll need your username, password, and a single-use code that we’ll send to your registered email or mobile phone number.

Setup is simple. You’ll need to use the email or mobile phone number associated in your profile. We’ll send a code to confirm you have access.

Follow these steps:

1. Enter your username and password (or log in with your single sign-on connection or biometrics, including face or fingerprint recognition).
2. We’ll send a single-use code to your registered email or mobile phone number.
3. Enter the code and access your profile.

Once you've accessed your profile, you can go to Two-Step Verification in your Profile to update your email address or mobile phone number.

Two-step verification is required to log into accredo.com and the Accredo mobile app. It adds an extra layer of security to protect personal and health-related data from unauthorized access. We added this feature to keep your profile safe.

After setup, you can change the email address or mobile phone number that we send the code to at any time. Log in and go to Two-Step Verification in your Profile to make updates. If you can’t access your email or text messages for the initial setup, please call us at 866-725-2546. We can update your information if you no longer have access.

Yes. Two-step verification can be completed using text messages or email. If you aren’t currently signed up to receive text messages, you can add your mobile number by going to Two-Step Verification in your Profile and then you’ll be able to choose which contact method you want to use during each login.

Entering a new code each time during login helps us to make sure someone is not trying to access your profile without your consent.

If you are using a trusted device (like a personal computer or smart phone), you can verify your device and browser. This way, you won’t have to enter a code each time you log in. To verify your device on a web browser, select the checkbox "Remember my username and device" on the screen where you enter your username and password.

Each time you restart the login process or request a new code, all previous codes become invalid. To make sure that you’re entering the most recent code, try these steps:

1. Delete all previous emails or texts you’ve received from Accredo that contain a code for two-step verification.
2. Wait 15 minutes.
3. Click “Resend code” or begin the login process again to get a new code.

For your single-use code to work, you must keep the two-step verification page open on your browser. If you leave the page and then log in again, you will need a new code.

To help keep your profile secure, your single-use code will expire after a specific amount of time. Your code will expire after 15 minutes if it was sent via email or 5 minutes if it was sent via text message. This is to make it harder for an unauthorized user to access your profile without your consent.

First, make sure you are only entering the most recent code that was sent. Each time you restart the login process or request a new code, all previous codes become invalid.

If your code is still arriving too late, please call our digital support team at 866-725-2546 for help.

If you requested a code via email:

1. Check to see if the email containing your code was sent to your Spam or Trash folders.
2. If you still don't see the email, try waiting for a few minutes. Some email providers take longer than others to process emails that are sent to them.
3. Click the "Resend code" link on the code entry screens to get a new code.
4. Finally, if you still haven't received your code, please call our digital support team at 866-725-2546 to use an alternative email address to verify your profile.

If you requested a code via text:

1. If you don’t receive a code, try clicking the “Resend code” link on the code entry screen.
2. If you still haven’t received your code, you can request that the code be sent via email instead. Once you have logged in, check to make sure your phone number is correct by going to Two-Step Verification in your Profile.

If you need help or have a question that isn’t answered on this page, please call us at 866-725-2546.