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Privacy

ACCREDO.COM Privacy Policy

Version 3.3. Last Revised: 09/28/2015

This Privacy Policy is provided by Accredo Health Group, Inc.  (“Accredo”, “we”, “us” or “our”) to all visitors (“you” or “your”) who use the publicly available pages of the Accredo site located at http://www.Accredo.com (the “Site”) and Registered Patients of the Patient Website.  The Site is provided to you as a service to disseminate information regarding Accredo and enable certain online and mobile interactions with Accredo.  “Registered Patients” are eligible patients of Accredo that have completed the registration process for patient site access.  The “Patient Website” is a patient-only account portal available through the Site which enables Registered Patients to access their personal account information and to request or order refills of certain prescription drugs.

We are firmly committed to protecting the confidentiality and security of your Personal Information.  The term “Personal Information” means any information which can be used to identify a person including by way of example, but not limitation, name, date of birth, mailing address, home phone number, mobile phone number, e-mail address, credit card information, and/or Social Security number.

Protected Health Information” means any information of a person related to health or medical status, including, by way of example, but not limitation, names of doctors, health conditions, medicines, and/or prescription information and history, paired with Personal Information.  In addition to this Privacy Policy, our “Notice of Privacy Practices” made available to you on the Site describes how we may use and disclose your Protected Health Information, and your rights to access and update your Protected Health Information and how to request restrictions on our use and disclosure of your Protected Health Information.  The “Accredo Disclosure Statement” is also made available to you on the Site and describes, among other things, how we may use and disclose your Protected Health Information.  To the extent any terms in this Privacy Policy conflict with any terms contained within the Notice of Privacy Practices and/or the Accredo Disclosure Statement, the conflicting terms in the Notice of Privacy Practices and/or the Accredo Disclosure Statement will control and override the corresponding terms in this Privacy Policy.

COLLECTION AND USE OF NON-PERSONAL INFORMATION

How We Collect Non-Personal Information

General Tracking Information

When you visit the Site, and during your interactions with the Site, we may collect Non-Personal Information from you.  "Non-Personal Information" means a data element or collection of data elements that by itself cannot ordinarily be associated with a specific individual.  Non-Personal Information includes by way of example but not limitation, the Internet browser or computer operating system you are using, the pages of the Site and other sites that you access, the amount of time spent on various portions of the Site, and certain Site data captured through your interactions with the Site and other sites.  Non-Personal Information may be collected on an aggregated, anonymous basis through web server logs, cookies, ad servers, tracking pixels, web beacons, and similar Internet tracking devices (collectively “Tracking Mechanisms”).  Web servers automatically collect Non-Personal Information, including your IP address, when you request pages of the Site or other sites.  Based on certain interactions with the Site, mailings, and third-party sites, and other communications with us, certain Non-Personal Information may be associated with your Personal Information such that your Non-Personal Information is identifiable with you.  You may be able to opt-out of certain third-party associations by following customization and/or opt-out options as described below.

How We Use Non-Personal Information

The Tracking Mechanisms and the Non-Personal Information collected through their usage may be used by us and our affiliated companies for a variety of analytic and developmental purposes including to improve and enhance the Site and our products and services, to create new products and services, to customize your experience on the Site and other sites that you visit on the Internet, and to identify and/or offer products, services and website functionality that may be of interest to you.

We may use two kinds of cookies – session ID cookies and persistent cookies.  Session ID cookies are used to personalize your user experience, to determine ways to improve the Site, Site content, and the services offered through the Site.  These cookies are deleted from your hard drive when you close your browser session.  Persistent cookies are used to collect non-personally identifiable information such as Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp and number of clicks.

You may set your browser to accept cookies, warn you when a cookie is sent or turn off all cookies (except Flash cookies).  Check your browser’s help menu or your mobile device settings to find out how.  Some mobile devices store cookies not only in areas connected to the browsers but all in app-specific area, so you may have to check your app settings options to determine how to manage or delete cookies stored in these other areas.  If you do not accept cookies, some features, services or activities available through the Site may not function correctly and you may be unable to access certain content. 

We may embed tracking pixels within various pages of the Site to enable use of site analytics.  The site analytics enable us to determine the usage frequency of various areas of the Site and identify areas of the Site for enhancement.  While you are visiting and after you leave the Site, we may use web beacons to notify you of areas of the Site and other aspects of our organization and its affiliated companies in which you may be interested.  Certain tracking pixels and web beacons may be cleared or reset through configuration of your web browser such as by clearing your cache.  We may use ad servers to provide you with offers of possible interest.

We use your IP address so that we can send data (such as the pages you request) to you and collect Non-Personal Information during the process.  We aggregate this Non-Personal Information with similar Non-Personal Information collected from other users to track overall visitor traffic patterns and help us understand Site usage and preferred and most frequently used pages, products and services, to provide you with better service, to improve Site use and functionality, and to provide you with information on other products and services that may be of interest to you. 

We may analyze Non-Personal Information in the aggregate to study outcomes, costs, and provider profiles, and to suggest benefit designs for employers or health plans.  These studies may generate Aggregate Data (described below) which we may utilize for a variety of purposes. 

We may perform statistical analyses of the traffic patterns, Site usage, and behaviors associated with the Site.  We may use these analyses to generate Aggregate Data from the original Non-Personal Information.  “Aggregate Data” is summary level data, such as the number of web visitors in a specific geographic area.  Aggregate Data does not contain information that can be used to identify or contact you, such as your name, address, telephone number or e-mail address, and does not reflect the original form of the Non-Personal Information collected from you. 

Third-Party Usage

We may use third parties to (a) operate and maintain the server(s) on which the Site operates, (b) provide Tracking Mechanism(s) that we embed in or use with the Site, (c) provide advertisements and other information to you about the Site, products, and services through a third-party site based on a prior visit to the Site, (d) analyze communications with us and interactions with the Site, and (e) collect Non-Personal Information on your interactions with the Site.  The third party will then share the Non-Personal Information, Aggregate Data, and/or other data with us.

We may disclose Non-Personal Information to third parties as follows:

  • We may share Non-Personal Information with our affiliated companies and third parties who provide services to us. 
  • We may sell or disclose Aggregate Data to other companies or organizations.
  • We may sell or disclose products and services developed using the Non-Personal Information, including products and services that disclose anonymous and/or deidentified Site data.
  • We will not sell your Non-Personal Information to other companies or organizations.

Some of the third parties, such as Google®, Twitter®, and LinkedIn® may provide customization and/or opt-out of certain Tracking Mechanisms through their respective sites.  For example, Google's Ads Settings, DoubleClick opt-out page, Twitter’s promoted content settings, LinkedIn account settings, and Network Advertising Initiative opt-out page may limit the collection and usage of certain third-party Tracking Mechanisms.

COLLECTION AND USE OF PERSONAL INFORMATION AND HEALTH-RELATED PERSONAL INFORMATION

How We Collect Your Personal Information and Protected Health Information

Patient Registration

Registration is optional; however, Registered Patients are provided access to the Patient Website and to information and online services not provided on the public website, as well as the ability to login to the Patient Website when revisiting the Site.  Only existing patients of Accredo that have previously filled a prescription with us will be able to register and use the online services.  Patients of Accredo that are participants in a benefit plan managed by Express Scripts Holding Company or one of its subsidiaries will not register for access to the Patient Website but will instead be redirected to the appropriate benefit management website where they will be able to login with their credentials and be provided with similar services.

When you register as a Registered Patient, the Personal Information required to be submitted is limited to information that is reasonably necessary to allow you access to and use of the Patient Website.  Once you are a Registered Patient, you may be required to provide additional Personal Information and/or Protected Health Information as necessary to effectively use the services offered through the Patient Website.  The Personal Information you disclose to us during registration and in connection with the services is provided strictly on a voluntary basis.  We may also collect Non-Personal Information during the registration process as described above. 

Healthcare Professionals Referral Forms

This Site contains referral forms for use by healthcare professionals to enroll patients in treatment regimens to be fulfilled by Accredo.  Please follow the instructions included on the referral forms to complete and submit the information to us for processing.  Healthcare professionals do not need to register with the Site to obtain the referrals forms, and no Personal Information is collected in the downloading of the referral forms.

Communications

We constantly seek to improve our ability to communicate with you in more effective ways.  We may communicate with you regarding (i) information associated with the order and/or delivery of prescription drugs and/or other products from our pharmacies and/or other providers, and (ii) other information that you have given us permission to send.  We strive to send these different types of information in accordance with available communication channels, formats, and choices that you have expressed, in each case in compliance with applicable law. 

Not all types of information and communication channels, formats, and choices may be available to you or honored at a particular time.  For example, the communication preferences available to you through the Site or a Patient Care Advocate may differ from those available to others depending upon your particular prescription drug benefit plan.  An expressed communication preference may not be immediately honored for all communications associated with the preference.  However, the preference may be honored for future communications when possible.

The sending and receipt of communications in certain communication channels may cause you to incur messaging, data usage, or other fees from your services provider.  By selecting such communication channels, you agree that you are solely responsible for these fees.

Social Media

When you communicate with us through social media, or provide a comment directed as us through social media, we may use social media to communicate with you.  We may also promote content of interest to you through social media.  You may opt out or configure your social media account settings to limit promotion of such content.  No Protected Health Information will be used to promote content or shared with a social media provider in making such communications to you.

Analytics

We may use certain in-house or third-party functionality to analyze your communications with us and interactions with the Site.  These third parties will be required to protect any Personal Information in accordance with this Policy.  Third parties will not capture, be provided with access to, nor utilize Personal Health Information as part of their analysis. Other analytics capabilities are reflected above in the description of Non-Personal Information.

How We Use Your Personal Information and Protected Health Information

We will not use or disclose your Personal Information or your Protected Health Information in a manner inconsistent with applicable law, this Privacy Policy, the Notice of Privacy Practices, or the Accredo Disclosure Statement.  Examples of our uses and disclosures include:

  • We will process and send you orders you have placed through our pharmacy.  This process may involve sharing certain Personal Information and/or Protected Health Information and communicating with you and/or your doctor, pharmacist, health plan, or plan administrator.  These disclosures are made in accordance with the terms of your health plan.
  • We may share your Personal Information and Protected Health Information with selected service providers or consultants acting on our behalf.  Those third parties will be required to protect your Personal Information in accordance with this Privacy Policy.
  • We may share your Personal Information with other Accredo companies (i.e., entities which are controlling, controlled by, or under common control with Accredo) to provide you with more personalized and enhanced services.
  • We may disclose your Personal Information to relevant third parties such as site technicians, auditors, lawyers, or other professional advisors.
  • We may send you information or contact you regarding health conditions, medicines, or programs designed to improve your health.
  • We may communicate with you via e-mail, facsimile, letter, text message, mobile phone, and similar mechanisms.
  • We may send you promotional offers or marketing information that may be of interest to you.
  • We may use third-party agents for purposes of marketing and transactional communications.
  • Statements here and elsewhere on the Site concerning the treatment of your Personal Information or Protected Health Information may not apply with respect to information already in our possession.

In certain circumstances, we may be legally compelled to release your Personal Information or Protected Health Information in response to a court order, subpoena, search warrant, law or regulation or in accordance with the terms of the Notice of Privacy Practices.

“Do No Track” Signals and Similar Mechanisms

Our Site does not respond to web browser “do not track” signals and similar mechanisms.  However, you may control certain Tracking Mechanisms as described above.

How You Can Correct/Update Your Personal Information and/or Protected Health Information

You can correct or update your Personal Information or Protected Health Information at any time using the following options:

  • Via the Site: Login to the Patient Website and update certain Personal Information.
  • Via the Phone: Call a Patient Care Advocate using the phone number on your prescription label.

Transfer of Personal Information, Protected Health Information and Non-Personal Information

All Personal Information, Protected Health Information, and Non-Personal Information obtained through our Site is owned by us.  Accordingly, if we are acquired, merge with another entity, or we divest one or more of our businesses, affiliates or subsidiary companies, the Sites, and any Personal Information, Protected Health Information and Non-Personal Information obtained through them, may be transferred to an applicable entity for the purposes of continuation of services, in accordance with applicable law, the Notice of Privacy Practices, and the Accredo Disclosure Statement.

Usage by Children

Our Site is neither intended for nor designed to attract users who are under the age of 18.  We are committed to preventing the unintentional collection of Personal Information and Protected Health Information from children under the age of 13.  Any Personal Information and Protected Health Information of a child under 13 that is provided to us must be provided by a parent or legal guardian, and not by a child under the age of 13 who is using the Site.

If you are the parent or legal guardian of a child under the age of 13 whom you have reason to believe has provided his or her own Personal Information or Protected Health Information to us, you have the right to request the removal of that child's Personal Information and/or Protected Health Information from our database.  In order to request such removal, please send an e-mail to privacy@express-scripts.com.  You will be required to verify your identity as the child’s parent or legal guardian in order to have their Personal Information or Protected Health Information removed.

Linking Policy

Our Site may contain hyperlinks allowing our users to connect to other websites owned by us and our affiliated companies and websites owned by our third-party vendors, distributors, and providers (“Linked Sites”).  You may also access our Site through a hyperlink embedded in a Linked Site.  We provide hyperlinks to the Linked Sites to enable you to conveniently access websites that may be of interest to you.  Please note that once you click on a hyperlink that transfers you from our Site to a Linked Site, you have left our Site, and this Privacy Policy will immediately cease to apply to any subsequent activity on the Linked Site.  We are under no obligation to notify you when you have left our Site and have accessed a Linked Site.  Use of any Linked Site will be governed by the privacy policy, terms of use, and/or other policies (if any) on the Linked Site.  You may, at your option, participate in surveys or provide other information to our affiliates that control a Linked Site, and that information may be shared with us or with others subject to the privacy policy terms set forth on that Linked Site.  Certain Non-Personal Information that you choose to provide through a Linked Site (such as comments) that is subsequently provided to us by the Linked Site provider in connection with a service engagement may be identifiable to us as your Personal Information.

SECURITY STATEMENT

We are committed to protecting the privacy and security of this Site.  We take reasonable technical and procedural precautions to protect the information provided by our patients.  Our Internet infrastructure is protected using industry recognized commercial security products, including current encryption technology, and best practice procedures for maintenance of the website.  In addition, our infrastructure is monitored 24 hours a day, seven days a week.

No method of transmission over the Internet or storage of data on an Internet server is 100% secure.  Although we use commercially acceptable and reasonable precautions to protect your Personal Information and Protected Health Information, we do not guarantee its absolute security.

Your Acceptance of this Privacy Policy

You are deemed to have assented to the terms and conditions contained in this Privacy Policy when you use the Site and/or when you have indicated in your online registration that you accept the Terms of Use into which this Privacy Policy is incorporated.  You are deemed to have accepted this Privacy Policy each time you access the Site and/or the Patient Website after initial registration by using your login credentials.  If you do not agree to the terms of this Privacy Policy, please do not use the Site.  The terms and conditions contained in this Privacy Policy are subject to and may be superseded by applicable Federal and State laws.

Changes in Our Privacy Policy

We use Personal Information, Protected Health Information, and Non-Personal Information collected from you pursuant to the Site only within the scope of use described in this Privacy Policy.  However, we reserve the right, from time to time in our sole and absolute discretion, to change, to modify, or to add terms or remove terms from this Privacy Policy.  Changes to this Privacy Policy will be reflected when we post a new version number and updated revision date.  The version number includes a major number, a decimal point, and a minor number.  A change to the major number reflects a significant change to the policy, while a change to the minor number reflects a less significant change to the policy.  Examples of significant changes include additional provisions that reflect new Site functionality, significant modifications to existing provisions, and more significant changes to Site functionality that cause provisions to be modified,  added, or removed.  Examples of less significant changes include additional provisions that clarify current Site functionality, minor modifications to existing provisions, and less significant changes to Site functionality that cause provisions to be modified, added, or removed.  

We will provide you with advance notice of a major change prior to your access of any portion of the Site for which registration is required.  For example, we may (i) require that you reaccept the updated version of the web policies, (ii) send you an electronic notification advising of the update to the web policies, (iii) include a notice on the Site viewable without login advising of the update to the web policies, and/or (iv) advise you of the updated web policies during a phone call.  We do not ordinarily provide advance notice of a minor change.

We recommend that you check the version number and revision date prior to using the Site, and that you review this Privacy Policy on a frequent basis.  Your continued use of the Site and/or utilization of any Site benefits after this Privacy Policy has been updated (and after advance notice for a major change) indicates your agreement and acceptance of the updated version of the Privacy Policy.

How to Send Us Your Comments

We welcome your comments.  For technical assistance with the Site, please contact our technical support by calling 1-877-ACCREDO (222-7336).  If you have general feedback regarding this Privacy Policy, please e-mail us.  Upon submission, any suggestions you make regarding the Site become our property, and we shall have the right to use any of your comments or suggestions without further permission from or notice to you.

Specific questions regarding the enforcement of this policy should be directed to privacy@express-scripts.com.

 

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