Welcome to Accredo

Please check your plan benefit coverage.

For patients with specialty medication, your physician can send any specialty medication order directly to Accredo, or you can contact Accredo at 800-596-7701 and we will work with your doctor on the rest.

Once received, Accredo will call you to begin the process of scheduling your first order.

Accredo's turnaround time is based on the need-by date that we establish with you or your physician. In many cases, our turnaround time for new prescription referrals is 5 to 7 calendar days. This allows 2 to 3 days for a patient care advocate to work with you to coordinate shipment and delivery. Our turnaround time for refills, however, is typically 24 to 48 hours.

After you’ve received your first order from Accredo there are several ways you can order subsequent refills. You can call us at the number on your prescription label or at 800-596-7701. Many medications can also be refilled safely online once registered at accredo.com or via our mobile app. When it’s time to reorder, you'll receive a communication (phone call or text) to schedule shipment, so you'll never have to worry about running out of your medication.

The cost of your medication will be reviewed with you during order scheduling.

Yes, please provide that information during the call to schedule your first order.2

• 2In 2022, Accredo coordinated more than $2.3 billion in copay assistance for qualified patients. (Accredo book of business data, 2022. Total includes manufacturer and charitable programs.)

Specialty medications can cost a lot of money. That’s why Express Scripts offers a copay assistance benefit administered by SaveOnSP, which can help you lower your out-of-pocket costs.

Over 325 specialty medications are eligible for this plan benefit. If you're filling an eligible medication, a representative from SaveOnSP will contact you to support your enrollment in copay assistance and arrange for the monitoring of your account. Specialty medications on the SaveOnSP drug list will be subject to 30% coinsurance; however, after meeting your deductible, you could pay as little as $0 cost share for your included specialty medications. when you participate in the plan benefit by enrolling in copay assistance and consenting to monitoring. If you choose not to participate in the plan benefit, you'll pay a higher cost share when you fill your medication.

You can pay by debit or credit card (American Express, Discover, MasterCard or Visa), with your checking account, or through a flexible spending account (FSA). You may also send a check via mail to: Accredo Health, Inc., PO Box 954041, St. Louis, MO 63195.

No, Accredo offers free shipping with safe, on-time delivery. Accredo utilizes both UPS and FedEx carriers for delivery of orders.

Accredo uses special packaging and coolant packs for shipping and handling refrigerated prescription drugs. These processes maintain temperature within the range approved in the product's labeling. Accredo also adjusts for current and forecasted climate conditions, as well as the package destination area.

Overnight delivery may be an option for emergency medication needs, but is not guaranteed.

Accredo will complete a thorough check of your benefits for coverage of your specialty medication. If medications are not covered, you will be contacted to review available options.