Welcome to Accredo

Accredo is an accredited specialty pharmacy. Accredo serves patients with complex and chronic health conditions, including cancer, rheumatoid arthritis, bleeding disorders and multiple sclerosis. Specialty pharmacists and nurses trained in condition specific disease states and are available to provide an additional level of support to you and your family to help manage your medication therapy or medical condition. Learn more about some of the specialty conditions Accredo treats.

Specialty medications are typically used to treat complex and long-term conditions and usually have to be stored or handled in special ways. You may take specialty medications for conditions such as multiple sclerosis, rheumatoid arthritis, hepatitis C and cancer. Visit the TRICARE formulary search tool or view the specialty drug list to see if you are taking a specialty medication.

Accredo provides specialty medication at TRICARE Home Delivery to beneficiaries that have historically been serviced by Express Scripts® Pharmacy.

If you are filling a specialty medication at Express Scripts® Pharmacy and you have refills, your prescription will be transferred to Accredo. You do not need to take action. A patient care advocate will still call you to schedule your delivery and review your prescription. You can also call Accredo for help understanding these changes.

You can call Accredo at 877-882-3324 to get started. A patient care advocate will gather your doctor’s information and work with Accredo pharmacy staff to have your new prescription sent to Accredo.

Accredo's turnaround time is based on the need-by date that we establish with you or your physician. In many cases, our turnaround time for new prescription referrals is 5 to 7 calendar days. This allows 2 to 3 days for a patient care advocate to work with you to coordinate shipment and delivery. Typically, our turnaround time for refills is 24 to 48 hours.

This may vary for TRICARE beneficiaries filling overseas. Call Accredo for assistance if you need your specialty medications delivered overseas.

• Once your prescription is ready for order scheduling, an Accredo patient care advocate will call you to schedule free delivery on a date that works for you. We will ship your medication with any special handling it may need, such as refrigeration
• With each fill, you will be invited to discuss any updates to your medications or medical history, changes or questions you may have with an Accredo pharmacist or nurse, specialty trained in the medications and equipment you are using.
• Because your shipment is coming from a new pharmacy, you may notice changes in packaging, prescription labels and literature.

Accredo will complete a thorough check of your benefits for coverage of your specialty medication. If medications are not covered, you will be contacted to review available options.

To help us serve you safely and efficiently, contact us as soon as possible when:

• You have questions or are having challenges taking your medication
• You suspect a reaction to your medication or develop a new allergy
• Any of your medications change or are discontinued
• You have been hospitalized or a hospitalization is planned
• There are changes in your overall health
• You become pregnant, are planning pregnancy, or will be breastfeeding
• Your address or phone number changes or you lose phone service
• Your address changes due to relocation because of a natural disaster or other event
• You are unavailable to receive your shipment
• Your payment source changes

Accredo uses special packaging and coolant packs for shipping and handling refrigerated prescription drugs. These processes maintain temperature within the range approved in the product’s labeling. Accredo also adjusts for current and forecasted climate conditions, as well as the package destination area.

Overnight delivery may be an option for emergency medication needs but is not guaranteed.

Accredo Mobile App

Manage your specialty medications on the go with the Accredo mobile app. You can even set up dose reminders to help you remember to take your medication!

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This app is for Accredo patients. You must have an Accredo prescription number to register for an account.

Text "Start" to 877-222-7336

We are making enrolling in text alerts easier than ever. To get started with texting, you will need:

• Your phone number
• Date of Birth
• Active Accredo prescription number

Our specialty pharmacy texting program allows you to receive prescription refill reminders, medication order updates and more all via text! For some eligible prescription medications you can even order prescription refills by text. It’s never been this easy to keep up with your specialty medication orders.

The cost of your medication will always be reviewed with you during order scheduling. Accredo provides specialty pharmacy services for TRICARE Home Delivery and in some cases is able to fill drugs that are not available at TRICARE Home Delivery. This is because Accredo can operate as a mail order pharmacy and a retail pharmacy to ensure you have a seamless pharmacy experience. Depending on the drug you fill at Accredo, you may pay the home delivery copayment or the retail copayment. You can learn more about 2024 copayments at TRICARE Home Delivery and retail pharmacies here.

You can pay by debit or credit card (American Express, Discover, MasterCard or Visa), with your checking account, or through a flexible spending account (FSA). You may also send a check via mail to:

Accredo Health, Inc.
PO Box 954041
St. Louis, MO 63195

You may also pay for your specialty medications by logging into your Accredo web or app profile. If you need to sign up for an Accredo web or app profile, please click here.

No, Accredo offers shipping at no additional cost with safe, on-time delivery. Accredo utilizes national carriers for delivery of orders.